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Ever heard of NinjaOne, formerly known as NinjaRMM? In the world of managed service providers (MSPs), NinjaOne has emerged as a prominent solution, empowering MSPs to efficiently manage and secure their clients’ IT infrastructure. But what exactly is NinjaOne? And how can it benefit your MSP business? In this comprehensive guide, we’ll delve into the ins and outs of NinjaOne, exploring its features, benefits, pricing, and more. So, whether you’re considering implementing NinjaOne or simply want to learn more about this powerful tool, read on to discover how it can revolutionize your MSP operations.
What is NinjaOne?
Formerly known as NinjaRMM, NinjaOne is a comprehensive remote monitoring and management (RMM) platform designed specifically for Managed Service Providers (MSPs). It provides MSPs with a wide range of tools and features to manage and monitor their clients’ IT infrastructure, including remote desktop control, patch management, antivirus protection, and network monitoring.
NinjaOne is a cloud-based platform, making it accessible from anywhere with an internet connection. It is also vendor-agnostic, meaning it can be used to manage devices from multiple vendors, including Windows, Mac, Linux, and mobile devices.
NinjaOne is a popular choice for MSPs due to its ease of use, powerful features, and affordable pricing. It is also backed by a strong support team, making it a reliable choice for businesses of all sizes.
Key Benefits of NinjaOne
NinjaOne offers a number of key benefits for MSPs, including:
- Centralized Management: NinjaOne provides a central dashboard from which MSPs can manage and monitor all of their clients’ devices.
- Remote Desktop Control: NinjaOne allows MSPs to remotely access and control their clients’ devices, enabling them to troubleshoot issues and perform maintenance tasks.
- Patch Management: NinjaOne automates the process of patching software and firmware, ensuring that clients’ devices are always up to date with the latest security patches.
- Antivirus Protection: NinjaOne includes built-in antivirus protection, providing clients with real-time protection against malware and other threats.
- Network Monitoring: NinjaOne monitors clients’ networks for performance issues and security breaches, providing MSPs with early warning of potential problems.
NinjaOne Features and Benefits
NinjaOne offers a wide range of features and benefits, including:
- Remote Desktop Control: NinjaOne allows MSPs to remotely access and control their clients’ devices, enabling them to troubleshoot issues and perform maintenance tasks.
- Patch Management: NinjaOne automates the process of patching software and firmware, ensuring that clients’ devices are always up to date with the latest security patches.
- Antivirus Protection: NinjaOne includes built-in antivirus protection, providing clients with real-time protection against malware and other threats.
- Network Monitoring: NinjaOne monitors clients’ networks for performance issues and security breaches, providing MSPs with early warning of potential problems.
- Asset Management: NinjaOne tracks all of the hardware and software assets in clients’ environments, providing MSPs with a complete inventory of their clients’ IT infrastructure.
- Reporting and Analytics: NinjaOne provides MSPs with a variety of reports and analytics, giving them insights into the performance of their clients’ IT infrastructure.
Remote Desktop Control
NinjaOne’s remote desktop control feature allows MSPs to remotely access and control their clients’ devices. This feature is essential for troubleshooting issues and performing maintenance tasks.
NinjaOne’s remote desktop control feature is easy to use and provides MSPs with a number of powerful features, including:
- File Transfer: MSPs can transfer files between their own computers and their clients’ devices.
- Command Prompt: MSPs can access the command prompt on their clients’ devices, allowing them to perform advanced troubleshooting tasks.
- Screen Recording: MSPs can record their screen while they are remotely controlling a client’s device, making it easy to create documentation or training materials.
NinjaOne Pricing
NinjaOne offers a variety of pricing plans to fit the needs of MSPs of all sizes. The basic plan starts at $59 per month per technician, and the premium plan starts at $129 per month per technician.
The basic plan includes all of the essential features for MSPs, including remote desktop control, patch management, antivirus protection, and network monitoring.
The premium plan includes all of the features in the basic plan, plus additional features such as asset management, reporting and analytics, and 24/7 support.
NinjaOne also offers a number of add-ons, such as backup and disaster recovery, endpoint detection and response, and cloud backup.
NinjaOne Pricing Comparison
NinjaOne’s pricing is comparable to other RMM platforms. The basic plan is slightly more expensive than some of the other options, but the premium plan includes more features and is still competitively priced.
When comparing NinjaOne to other RMM platforms, it is important to consider the features included in each plan, as well as the quality of support.
NinjaOne vs. Competitors
NinjaOne is a popular choice for MSPs, but there are a number of other RMM platforms on the market. Some of the most popular competitors include:
- Datto RMM: Datto RMM is a comprehensive RMM platform that offers a wide range of features and integrations. It is a good choice for MSPs who need a powerful and scalable RMM solution.
- SolarWinds RMM: SolarWinds RMM is a popular RMM platform that is known for its ease of use and affordability. It is a good choice for MSPs who are looking for a simple and effective RMM solution.
- Atera: Atera is a cloud-based RMM platform that is designed for small and medium-sized businesses. It is a good choice for MSPs who are looking for an affordable and easy-to-use RMM solution.
NinjaOne vs. Datto RMM
NinjaOne and Datto RMM are two of the most popular RMM platforms on the market. Both platforms offer a wide range of features and integrations, and both are backed by strong support teams.
One of the key differences between NinjaOne and Datto RMM is the pricing. NinjaOne’s basic plan is slightly more expensive than Datto RMM’s basic plan, but NinjaOne’s premium plan includes more features.
NinjaOne Reviews
NinjaOne has received positive reviews from MSPs. MSPs praise NinjaOne for its ease of use, powerful features, and affordable pricing.
Here are some excerpts from NinjaOne reviews:
- “NinjaOne is the best RMM platform I have used. It is easy to use and has all the features I need to manage my clients’ IT infrastructure.”
- “NinjaOne has saved me a lot of time and money. I am able to manage my clients’ devices more efficiently and effectively with NinjaOne.”
- “NinjaOne’s support team is amazing. They are always willing to help me with any questions or issues I have.”
NinjaOne Customer Testimonials
NinjaOne has a number of customer testimonials on its website. These testimonials come from MSPs who have used NinjaOne to improve their businesses.
Here is one example of a NinjaOne customer testimonial:
“NinjaOne has been a game-changer for my MSP. I am now able to manage my clients’ devices more efficiently and effectively. NinjaOne’s support team is also amazing. They are always willing to help me with any questions or issues I have.”
NinjaOne Integrations
NinjaOne integrates with a number of third-party applications, including:
- Professional Services Automation (PSA) tools: NinjaOne integrates with PSA tools such as ConnectWise Manage, Autotask, and Kaseya BMS.
- Remote Monitoring and Management (RMM) tools: NinjaOne integrates with other RMM tools such as Datto RMM and SolarWinds RMM.
- Antivirus software: NinjaOne integrates with antivirus software such as AVG, Bitdefender, and Symantec.
- Backup and disaster recovery software: NinjaOne integrates with backup and disaster recovery software such as Veeam and Acronis.
NinjaOne Integration Benefits
Integrating NinjaOne with third-party applications can provide a number of benefits, including:
- Improved efficiency: Integrations can automate tasks and streamline workflows, saving MSPs time and money.
- Increased visibility: Integrations can provide MSPs with a complete view of their clients’ IT infrastructure, making it easier to identify and resolve issues.
- Enhanced security: Integrations can help MSPs to improve the security of their